GO BULL Support

We help with installation, signing in and connecting. We reply every day, usually

within a few hours.

How to reach us

Inside the app — the “Support” section. This is the fastest way: we immediately see your device and app version, and reply in the same window.
Email — vpn@go-bull.pro. Include your account email and describe what happens.

The app asks to allow a VPN configuration.

This is the standard iOS system prompt. The connection cannot work without it: the app

creates a secure tunnel through the Network Extension framework. Approve it once and it

will not appear again on later connections.

I cannot sign in.

Check the spelling and letter case of your email address. If you forgot the password,

write to us and we will help you restore access.

Connected, but websites do not open.

Try another server from the list, or enable automatic selection so the app picks the node

with the best response time. If that does not help, contact support and tell us which

server you picked and your network type (Wi-Fi or mobile).

How to change the interface language.

Settings → Language: “System”, “Rus” or “Eng”.

How to disconnect.

Tap the connect button again. The VPN icon in the status bar will disappear.

To delete your account and its data, write to support from inside the app or to

vpn@go-bull.pro from your account email address.

We will delete the account and confirm by reply. Access to the service ends after deletion.

What we store and what we never collect is described in our