GO BULLHow to reach us
- Support chat in your account — a human answers, around the clock.
- Telegram bot — the same answers, right in Telegram.
- Inside the app — the “Support” section. This is the fastest way: we immediately see your device and app version, and reply in the same window.
- Email — vpn@go-bull.pro. Include your account email and describe what happens.
Frequently asked questions
The app asks to allow a VPN configuration.
This is the standard iOS system prompt. The connection cannot work without it: the app creates a secure tunnel through the Network Extension framework. Approve it once and it will not appear again on later connections.
I cannot sign in.
Check the spelling and letter case of your email address. If you forgot the password, write to us and we will help you restore access.
Connected, but websites do not open.
Try another server from the list, or enable automatic selection so the app picks the node with the best response time. If that does not help, contact support and tell us which server you picked and your network type (Wi-Fi or mobile).
How to change the interface language.
Settings → Language: “System”, “Rus” or “Eng”.
How to disconnect.
Tap the connect button again. The VPN icon in the status bar will disappear.
How many devices?
One subscription covers the household: phones, laptops, TVs and the router. Comfort — 2 devices, Pro — 10, extra ones — 100 ₽ a month each. Devices are managed in your account.
Do you keep logs?
No. We keep no connection logs and no browsing history — only what is needed to bill the subscription.
Will speed drop?
On our own uplinks the loss is a few percent. 4K video, calls and games work as usual.
Can I get a refund?
Yes, within 14 days of payment under the Refund Policy. Write to the support chat in your account.
Deleting your account
To delete your account and its data, write to support from inside the app or to vpn@go-bull.pro from your account email address.
We will delete the account and confirm by reply. Access to the service ends after deletion.
Privacy
What we store and what we never collect is described in our privacy policy.